Onboarding & Client Support Administrator

Company: CAP Resourcing LTD
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Job Description:

Are you organised, tech‑savvy, and looking to build a career in financial services operations?

We’re looking for an Implementation Associate to join a fast growing financial planning network and play a key role in onboarding and supporting adviser firms as they transition into a modern, technology driven environment.

This is a varied, hands on role where you’ll work closely with internal teams and adviser firms to ensure smooth implementation, operational readiness, and ongoing support during the embedding phase.

What you’ll be doing:

  • Supporting system setup, user access, and provider onboarding
  • Coordinating implementation activities and maintaining project trackers
  • Assisting with training sessions and onboarding support
  • Helping firms navigate systems, processes, and first client cases
  • Managing provider communications and resolving setup issues
  • Contributing to process improvements, documentation, and automation ideas
  • Using AI and technology tools to improve efficiency and delivery

What we’re looking for:

  • Experience in operations, administration, client services, or financial services
  • Strong organisational skills with the ability to manage multiple priorities
  • Confidence working with systems, spreadsheets, and technology platforms
  • Excellent communication skills and attention to detail
  • A proactive mindset and willingness to learn
  • Interest in AI, automation, and improving processes

What’s on offer:

  • Salary up to £32,000
  • Bonus up to 5%
  • 10% non-contributory pension
  • Private Medical Insurance
  • Clear career progression opportunities
  • Exposure to a growing and innovative financial planning business

This is an excellent opportunity for someone early in their career who wants exposure to implementation, operations, technology, and financial planning within a collaborative and forward thinking environment.

If you’d like to learn more or apply, please get in touch directly.

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Posted: May 27th, 2026