Gillingham, United KingdomChatham, United Kingdom
At Nationwide, a Customer Representative role is about providing excellent service across all channels – handling transactions on the till, managing inbound calls, and supporting product applications through digital sales. You will provide first‑class service in person, via phone, and online, and will receive training to develop these skills.
This role is vital to the branch and serves as the gateway to protecting and looking after our members while working closely as a team. Some branches in this area are closed to the public on certain days as you will be helping members on the phone.
We are looking for future talent in our communities to work at our branches in the Gillingham and Chatham area (Kent). In this role, the work week is between 22.5 and 35 hours and it is a 12‑month Fixed Term Contract. If advertised as part‑time the salary will be pro‑rata.
You need to be within a 45‑minute commute of the branch you are applying to work in. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches, so if the location you are considering is outside the 45‑minute window, please check our other vacancies that are closer to you.
Your training will be based virtually in branch. The first three weeks are crucial, and no holiday should be taken during that period.
The extra you’ll get
There are all sorts of employee benefits available at Nationwide, including:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance‑related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to two days of paid volunteering a year
What you’ll be doing
- Operate the counter, completing transactions and educating customers about digital services and easier banking options.
- Handle customer queries through multiple channels, including online and telephone.
- Provide first‑class service in person, by phone and online.
- Stay up to date on product knowledge to answer all customer queries effectively.
About you
We are not just looking for experience and skills – we’re also interested in who you are as a person. Are you someone who wants to make a difference for our customers? We value diversity and want our employees to reflect the varied membership of our society. You should be comfortable using digital tools and applications and be eager to guide customers through online banking and our range of services.
We value the following customer‑first behaviours and encourage you to demonstrate how they resonate with you:
- Feel what customers feel – step into their shoes, use feedback and insights to empathise with them and understand their needs.
- Say it straight – be brave in speaking out and being honest and direct, sharing diverse perspectives to reach the best conclusions.
- Push for better – challenge the status quo, take responsibility for continuous improvement and personal development.
- Get it done – prioritise what will have the greatest impact, act decisively, and hold accountability for delivering excellent customer outcomes.
Job Info
- Job Identification 3301
- Apply Before 06/02/2026, 10:55 PM
- Locations: 126 High Street, Gillingham, Kent, ME7 1BX, GB; 256/258 High Street, Chatham, Kent, ME4 4AN, GB
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