Job Summary
We are looking for an enthusiastic and experienced Administrator to work as part of our administration team that provides a comprehensive administrative support service for Therapy outpatient services. This is a very busy and demanding role, and duties will include waiting list management, new appointment processes, providing cover for our frontline clinic reception and assessment clinics, and supporting digital dictation. Applicants should be computer literate and have experience of using Oceano or other patient administration systems, together with a good level of education (e.g. NVQ 3 in admin or working towards NVQ 3, or equivalent). Together with good communication skills, and the ability to work in a very busy and often pressurised environment, dealing with patient queries, telephone enquiries, and with other NHS professionals and agencies, in ensuring the patient’s overall experience is of the best in care. In return we can offer you a challenging role with the opportunity to make a valuable contribution in the delivery of a patient focused service.
Main Duties, Tasks & Skills Required
- Registering referrals, waiting list management with PIFU & PBWL.
- DRDR booking appointments & dealing with telephone queries.
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Person Specification
Qualifications
- Good General Education (e.g. GCSE English and Maths A-C, GCSE Level 9-4)
- Business Administration NVQ level 3 or equivalent experience in an administrative environment
Experience
- Essential: Experience of dealing with the public/customer service experience
- Essential: Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- Essential: Experience of using IT systems
- Desirable: Experience of working in a busy environment
- Desirable: Experience of working in Healthcare
Additional Criteria
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard/IT skills
- Good organisation skills and ability to multitask
- Conscientious
- Demonstrates reliability, motivation and commitment
- Ability to travel to multiple sites
- Ability to problem solve
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Team Player
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Good organisational skills
- Desirable: Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Rebecca Hemmingrebecca.hemming@uhb.nhs.uk01213713479
Pay Scheme
Agenda for Change
Band
Band 3
Salary
£25760.00 to £27476.00 Yearly
Contract
Permanent
Working Pattern
Full-Time, Flexible Working
Reference Number
304-1100378
Job Locations
Queen Elizabeth HospitalMindelsohn WayBirminghamWest MidlandsB15 2TH
Attachments
JD PS.pdf – 462KB Opens in a new window
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