Customer Support Administrator (Automotive Industry) | $2600 Basic + VB
Working Days/ Timings: Monday to Friday, 8.00am to 6.00pm (may OT, not often)
Responsibilities
Handle phone calls, answer general enquiries, take/pass messages to the appropriate recipients.
Greeting, checking in, directing customer to the appropriate location, provide lounge services and letting service team know of customers’ arrival.
Responsible for incoming mails, parcels and payment collections at the counter.
Manage the preparation and filing of monthly report.
Coordinate with shuttle service on picking and sending customers to assigned destinations.
Summarise and verify retail transactions settlement for account use.
Custodian for customer area’s cleanliness and tidiness.
Assist Service Advisors in daily operations comprising the followings:
- Responsible for checking of service/recall campaigns for customer’s vehicle.
- Parts ordering via Purchase Requisition and coordination when parts arrive.
- Making quotations to customers for service jobs.
- Opening Purchase Orders.
- Preparing invoices after job completion.
- Pickup and delivery arrangement.
- Monitor and track the Parts-Arrived-But-Outstanding-Jobs.
- Call and follow-up with customers on NPS survey.
- Keep records of warranty job orders handed to warranty department.
- Scanning and filing of job orders on a daily basis.
Perform general, administrative and ad-hoc duties as assigned.
Requirements
- At least 2 years of Customer Service experience
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