Customer Service Manager: Lead KPI-Driven Customer Care

Company: Imperial Recruitment Group
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Imperial Recruitment Group is seeking a Customer Service Manager in Tees Valley on a permanent basis. The successful candidate will supervise a high-performing customer excellence team, ensuring exceptional service delivery. Responsibilities include managing daily operations, monitoring KPIs, and fostering collaboration across departments. Candidates should have proven leadership experience, strong CRM proficiency, and a data-driven mindset. This full-time position offers a salary of £35,500 per annum plus bonus.#J-18808-Ljbffr…

Posted: May 27th, 2026