Call Centre Team Leader — Lead, Coach & Grow KPIs

Our client, a well-established business based in Cambridgeshire, is looking to recruit a Call Centre Team Leader to join their team on a permanent basis.

Call Centre Team Leader

St Ives, Cambridgeshire

£32,000

37.5 Hours per week

About the company

Our client is a leading business within the energy sector, their mission is to provide customers with a straightforward energy source.

Key Responsibilities

• Provide day to day leadership, coaching and support to a team of Service Delivery Advisors
• Hold regular 1:1s, development conversations and performance reviews that build capability and confidence
• Give clear, constructive and timely feedback that helps advisors understand strengths, close gaps and grow
• Actively seek feedback from your team and peers to continuously improve your own leadership approach
• Create a culture of accountability, fairness and trust where people feel supported and motivated to deliver their best

Skills and Experience

• A proven experience leading or supervising teams, preferably in a busy call centre
• A strong track record of delivering performance across service, sales and quality KPIs
• Demonstrated ability to coach, develop and performance manage individuals with clarity empathy
• Excellent communication, influencing and decision‑making skills

Sounds like a bit of you? If you are interested in this Call Centre Team Leader role, please apply today.

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