Senior Customer Advisor

Responsibilities

• Resolve customer enquiries and sell tickets for AXS and its clients.
• Provide a professional customer experience through all contact channels – telephone, email, social media, and live chat.
• Play a key role in ensuring the overall quality of customer interactions in the contact centre by focusing on channel quality management, training and development of other advisors, and handling escalated customer enquiries.
• Provide general day‑to‑day support to the contact centre team.

Qualifications

• Proven experience in a contact centre environment with a focus on customer service and quality management.
• Good interpersonal skills, able to interact professionally with customers and team members.
• Excellent problem‑solving and decision‑making abilities.
• Supervisory skills, including the ability to mentor and train advisors.
• Proficiency in customer service software and tools.
• Target‑driven, self‑motivated, and proactive.

Location and Working Hours

This role is based part‑time in the Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7 and need to be able to work weekends.

Equal Opportunity Statement

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please let us know.

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