Real-Time Resource Planning Manager — Scheduling Leader

AO in Bolton is looking for a Resource Planning Manager to lead scheduling processes and optimise resource management in a contact centre environment. This role requires strong leadership and data-led decision-making skills, ensuring that service levels are maintained effectively.

The successful candidate will have solid experience in resource planning, a mindset focused on data, and the ability to lead high-performing teams. Benefits include 25 days holiday, a pension plan, and access to health and wellbeing resources.

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