An exciting opportunity has arisen to join our Customer Care team as a Customer Care Advisor where you’ll support our most vulnerable customers with their everyday banking needs and make a real difference to the simply brilliant experience they receive.
As a Customer Care Advisor you’ll specialise in supporting our customers who are impacted by changes to our services and need some extra support. You will use your knowledge and expertise to deliver clear, supportive guidance, helping customers understand their options and achieve the best possible outcomes. You’ll also play an important role in maintaining accurate, vulnerable customer records and supporting data quality.
Are you somebody who wants to make a difference every day? Do you love to listen to people, feel what the customer feels, have an ability to read between the lines and be able to help? Then this opportunity is for you!
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you’ll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. If your application is successful, your hiring manager will provide further details on how this works.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
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