Front Office Leader: Elevate Guest Experience & Operations

The Front Office – Brighton Harbour Hotel in Basingstoke is seeking a Front Office Manager responsible for leading the reception and guest relations team, ensuring a seamless guest journey from arrival to departure. You will oversee daily operations, handle guest complaints, and foster a high-performing team with a focus on service standards.

Ideal candidates will demonstrate strong leadership and communication skills, have experience in a busy hotel, and be confident using Opera PMS. This role offers an exciting opportunity to enhance guest satisfaction and improve operational performance.

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