What You’ll Do
As a Team Co‑ordinator, you will support the Access Compliance Team by carrying out visits to residential properties where access has not been provided for inspections, compliance works, or scheduled appointments. You will play a key role in helping ensure compliance obligations are met through effective resident engagement, evidence gathering, and collaborative working.
How You’ll Do It
- Carry out visits to properties where access has not been gained for inspections or works.
- Engage professionally with residents to explain the purpose of visits and encourage cooperation.
- Deliver letters and appointment notifications where required.
- Gather supporting evidence including visit notes and photographs.
- Support the preparation of legal action documentation and court packs.
- Update systems and maintain accurate records of visits and outcomes.
- Liaise with contractors, coordinators, and operational teams to support service delivery.
- Escalate safeguarding, vulnerability, health and safety, or tenancy concerns appropriately.
- Follow lone‑working procedures and health and safety guidance at all times.
- Represent the organisation professionally while working within the community.
- Maintain a consistent field presence through daily property visits and office attendance when visits are not scheduled.
- Ensure compliance with all relevant NHG policies, procedures, health and safety requirements, and financial regulations.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential
- Experience dealing with residents, customers, or members of the public in a professional environment.
- Experience working independently and managing workloads effectively.
- Ability to handle difficult or sensitive conversations calmly and professionally.
- Strong communication and relationship management skills.
- Ability to maintain accurate records, reports, and supporting evidence.
- Effective IT skills including intermediate Microsoft Office skills.
- Understanding of access procedures and compliance‑related services desirable.
- Knowledge of housing, repairs, compliance, or property service environments desirable.
- GCSE (or equivalent) Grade A–C in English and Maths.
- Full UK driving licence preferred.
- Commitment to maintaining confidentiality, professionalism, and health and safety standards at all times.
- This role is subject to a basic/enhanced criminal record check (DBS).
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Generous pension scheme.
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts at a wide range of major retailers, gyms, restaurants, entertainment, days out, insurance, and more.
- Interest‑free loans – season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance worth 4 times the annual salary.
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion and a Disability Confident employer among other diversity commitments.
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