Support Service Co-ordinator

Job Summary

We are looking for a Support Service Co‑ordinator based at our young parent supported housing scheme at School View in Durham to support young families that need assistance to live more independently.

Benefits

• Salary – £31,675 per annum
• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension up to 17 % contributions (flexible contribution rates of up to 7 % colleague and up to 10 % employer).
• Simply Health – save money on common health expenses and get access to health and wellbeing support services.
• T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

Key Responsibilities

• Run activities linked to seasonal events or celebrations or activities that help improve social isolation and specific learning linked to support. We’ll give you the creative freedom to provide positive outcomes for our customers.
• Support with any referrals received and assess suitability for the service.
• Work with individuals to create person‑centred support plans and hold weekly keywork sessions to achieve their goals identified.
• Manage risk and safeguarding for all residents.
• Attend multi‑agency meetings and provide written reports.
• Manage void properties and allocations.
• Responsible for managing building compliance and health & safety of the scheme.
• Assist individuals to maximise their income and apply for relevant welfare benefits and grants.
• Work as part of a team of four across a two‑week rota, covering operating hours of 9 am to 5 pm on weekdays. You’ll be required to work one in two Saturdays and will have the Monday after off. You’ll also be expected to be on call one in every four weeks.
• Have the opportunity to pick up additional hours on a relief basis, working across other schemes to gain insight into other parts of the business and create strong working relationships across teams.

Qualifications

• Experience supporting vulnerable client groups, with a good understanding of adult and child safeguarding and the complexities that it might bring.
• Ability to thrive in lone working at times, as well as part of a team.
• Essential to have a driving licence and access to your own vehicle, as the role involves supporting complex families on an outreach basis across County Durham.
• Able to prioritise workload and supportive in a non‑judgmental way, responsible for enabling customers to reach their potential and identifying their goals through individual support plans.
• Emotional resilience and the ability to deal constructively with challenging behaviour.

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