Location: Canary Wharf
Salary: Competitive plus benefits
Hours: 42 hours per week. Night Concierge work 4 days on 4 days off, 12 hour shifts; 8pm – 8am. Weekends bank holidays will be required on a rota basis.
We’re looking for an Assistant Night Manager to support the smooth running of our night operations and ensure our residents receive exceptional service around the clock. This is a key leadership role that combines operational oversight, team management, and customer excellence to create a safe, welcoming, and efficient environment for our residents and university partners.
As the Assistant Night Manager, you will be responsible for overseeing operations across our newest accommodation in Canary Wharf.
Key Responsibilities
Lead Night Operations: Oversee building checks, resident queries.
Drive Service Excellence: Role-model outstanding customer service and support the resolution of resident queries and complaints.
Manage & Develop Teams: Coach and inspire night team colleagues, ensuring performance, engagement, and continuous improvement.
Ensure Compliance & Safety: Maintain Health & Safety standards, GDPR compliance, and deliver risk-reduction initiatives.
Collaborate & Communicate: Provide accurate handovers to day teams and foster strong teamwork across the business.
Support Financial Efficiency: Assist in managing operational costs and implementing cost-saving measures without compromising quality.
Employee relations: Manage employee relations issues effectively and promptly, promoting a fair, positive and inclusive work culture.
Key Sills & Competencies
Strong leadership and team management skills.
Excellent communication and problem-solving abilities.
A proactive, adaptable approach to changing business needs.
Commitment to delivering exceptional customer experiences.
Knowledge of Health & Safety and compliance standards.
Ability to analyse data and drive continuous improvement.
Experience conducting 1-2-1 and managing performance.
We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution and more.
#J-18808-Ljbffr…