Senior Customer Complaints & Compliance Specialist

Experis is seeking a Senior Customer Relations Officer to manage end-to-end complaint cases in Croydon on a 6-month contract. The role involves ensuring fair outcomes for customers and producing detailed Final Response Letters.

Ideal candidates will have extensive complaint handling experience, particularly in the insurance field, along with solid knowledge of FCA regulations and the FOS processes. This hybrid role offers £290 per day.

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