Hybrid Customer Insight & Complaints Specialist

Sandwell Metropolitan Borough Council is looking for a Customer Insight & Complaints Officer within the Customer Insight Team. The successful candidate will lead investigations into complex adult social care complaints while ensuring compliance with relevant regulations.

This hybrid role requires strong communication and organizational skills, with at least 2 GCSEs including English at A*-C. Candidates should be detail-oriented and capable of producing written responses within tight deadlines.

The position involves a minimum of 3 working days in the office.

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