We’re looking for a highly organised Resource Manager to join our growing digital agency team.
This is a newly created permanent role that reflects the continued growth of the business and the increasing complexity of managing resources across multiple client workstreams.
The Resource Manager will play a central role in ensuring that our internal teams are effectively planned, scheduled and utilised across all client projects – this may include creative, development and strategy roles. You’ll be confident operating independently, capable of building strong relationships across departments, and comfortable balancing immediate delivery priorities with longer-term resource planning.
You’ll work closely with senior stakeholders across Production, Client Services and Department Leads, becoming a key part of a growing resource management function.
This is an excellent opportunity for someone who thrives in a fast-paced agency environment and is keen to contribute to the continued growth and operational success of the business.
Skills/Responsibilities
As a Resource Manager at Brandwidth, you will:
Resource Planning & Scheduling
- Manage day-to-day resource allocation across internal teams, including creative, strategy, UX and development.
- Maintain visibility of active and upcoming projects to ensure resource plans are accurate, realistic and aligned to priorities.
- Ensure the right people are assigned to projects based on skills, experience, availability and project requirements.
- Work closely with Client Services, Production and Department Leads to forecast upcoming workload and identify capacity challenges in advance.
- Support senior stakeholders with longer-term workforce planning by identifying trends, capability gaps and future hiring or freelance needs.
- Manage freelancer scheduling and support onboarding where required.
- Help maintain a balanced and sustainable workload across teams while supporting project profitability and delivery quality.
Workflow & Operational Management
- Manage and maintain the agency resource schedule and workflow processes.
- Lead regular resource and workflow meetings with department leads and project stakeholders.
- Work proactively with teams to manage shifting priorities, changing scopes and urgent client requirements.
- Monitor workflow efficiency and identify opportunities to improve processes, collaboration and utilisation across teams.
- Reinforce best practices around briefing, scheduling, estimation and ways of working.
- Escalate potential risks around timing, capacity, delivery or team pressures before they impact projects.
- Partner closely with Production and Project Management teams to ensure smooth delivery across all disciplines.
- Provide visibility on team utilisation, capacity, project allocation and resource forecasting.
- Help identify over-servicing, inefficiencies or delivery risks that may impact profitability or timelines.
- Support ongoing improvements to resource planning processes.
- Maintain accurate visibility of freelance usage and support budget tracking where required.
- Communicate upcoming capacity opportunities and pressure points to the wider business.
- Build strong working relationships across all departments and levels of the business.
- Support and collaborate with the Senior Resource and Delivery Lead, Head of Production and Resource Coordinator to ensure smooth day-to-day operations.
- Promote a positive, solutions-focused and collaborative approach to resource management.
You will bring:
- Minimum 2 year’s experience in a Resource Manager or Traffic Manager role within a digital, creative or marketing agency environment.
- Experience using project/resource management tools such as Monday.com, Float, Resource Guru, Asana or similar platforms.
- An understanding of agency workflows across creative, strategy and development teams.
- Experience managing priorities in a fast-paced environment.
- Excellent communication and stakeholder management skills.
- Strong organisational skills with close attention to detail.
- Awareness of utilisation, capacity planning and project profitability.
- Confidence working independently and making informed decisions.
- A calm, solutions-focused approach under pressure.
- Strong interpersonal skills with a collaborative yet decisive style.
- A proactive mindset focused on improving processes and problem-solving.
- The ability to contribute to a transparent, accountable and supportive team environment.
And in return, Brandwidth offers:
- Unlimited Holiday
- Flexible, hybrid working
- EAP Service
- Matched contribution Pension Plan to 8%
- Private Medical Insurance
- Life Assurance
- Enhanced Maternity & Paternity
- Season Ticket Loans and Cycle Scheme
- Perks Programme (inc. well-known energy, retail, and health)
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