Transition Co-ordinator

We are seeking a Transition Coordinator at Barclays to provide excellent customer service while resolving complex requests. This role is based in Knutsford.

Qualifications

• World-class customer service skills with a self‑motivated and results‑focused attitude.
• Effective written and verbal communication skills, with the ability to listen and tailor the message to the audience.
• Ability to meet or exceed targets and objectives and work under pressure to achieve migration targets.

Additional Desired Skills

• Experience in dealing with corporate clients in a fast‑moving environment.
• Experience with workflow management tools and other electronic systems relevant to servicing clients in a digital environment.
• Demonstrated contribution to a positive team culture and values.

Key Responsibilities

• Provide customer service through chat, email, and phone.
• Execute service requirements to resolve complex customer needs and deliver personalised resolutions.
• Collate and collaborate with teams across the bank to align and integrate care processes.
• Identify improvement areas and recommend changes in customer care processes.
• Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
• Resolve specific inquiries and issues related to the bank’s products and services, including account balances, transactions, and payments.
• Develop and present reports on customer care performance to senior stakeholders.
• Monitor industry trends and implement best practices to improve customer care efficiency and effectiveness.

Analyst Expectations & Leadership

• Meet stakeholders’ needs through specialist advice and support.
• Perform prescribed activities in a timely and high‑standard manner.
• Possibly oversee specific processes within a team.
• If the role involves leadership, demonstrate clear leadership behaviours to create an environment for colleagues to thrive and deliver consistently excellent standards (LEAD behaviours: Listen, Energise, Align, Develop).
• Alternatively, as an individual contributor, manage own workload, implement systems and processes in own area, and participate in broader projects.
• Execute work requirements identified in processes and procedures, collaborating with related teams.
• Review the work of colleagues to meet internal and stakeholder requirements.
• Provide specialist advice and support for the own work area.
• Take ownership of risk management and strengthen controls within the work owned or contributed to, complying with applicable rules and regulations.
• Maintain and build understanding of contributions of all teams in the area toward broader objectives.
• Continuously develop awareness of underlying principles and concepts within the area of responsibility.
• Make judgments based on practice and experience.
• Assess the validity and applicability of past experiences and evaluate options when procedures do not cover circumstances.
• Communicate sensitive or difficult information to customers regarding specific advice.
• Build relationships with stakeholders and customers to identify and address their needs.

Values & Mindset

All colleagues are expected to demonstrate the Barclays values of Respect, Integrity, Service, Excellence, and Stewardship, and the Barclays mindset of Empower, Challenge, and Drive.

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