Crisis Management Coordinator

Company Profile

Global organisation delivering 24/7 emergency response, medical assistance, travel risk and security support services to clients worldwide.

Location

Central London

Ref

5517M

Responsibilities

• Provide 24/7 monitoring of global events and coordinate effective emergency responses for clients by managing and triaging crisis situations from the operations centre.
• Monitor global events and identify potential medical, security, political, or natural disaster incidents affecting clients.
• Coordinate and manage emergency responses.
• Act as the primary point of contact for clients during assigned shifts, handling emergency calls and requests.
• Triage incidents and escalate critical situations to the appropriate internal teams or external partners.
• Support operational planning and assist managers during live crisis or major incident responses.
• Maintain accurate case records, documentation, and updates within internal systems.
• Liaise with third‑party providers and support services to organise assistance, evacuations, or risk solutions for clients.

Candidate’s Profile

• Strong communication skills, including handling senior clients professionally.
• Ability to remain calm and effective in high‑pressure situations.
• Excellent attention to detail for accurate reporting and case management.
• Proactive approach with good decision‑making and prioritisation skills.
• Ability to work well in a team and within a fast‑paced operations environment.
• Flexibility to work rotating shifts, including nights and weekends.
• Experience working in an operations centre, medical qualifications, and/or a second language (French, German, Spanish, Mandarin or Arabic) are desirable but not mandatory.

Salary

Between £30,000 per annum and £32,500 per annum depending on relevant experience.

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