Service Co-ordinator

Job Overview

We are looking for a Service Co-ordinator to work in our busy Strood depot in the Service Administration department. This permanent position is based in Strood, Kent, and offers a salary of £31,000 – £33,000 with normal hours 45 hours per week (Monday to Friday 8:00 – 17:30, plus one Saturday morning per month).

Responsibilities

• Answer the telephone and deal with customer enquiries and queries.
• Book services and load work plans.
• Verify completed jobs.
• Deal with customers face to face and on the telephone.
• Liaise with Workshop control.
• Rebook recalls or missed appointments.
• Update customers on vehicle progress.
• Authorise breakdowns.
• Create jobs via computer, loading appropriate tasks.
• General administration including account management of priority customers and maintaining departmental records.
• Undertake off‑site manufacturer training and online training.

Essential Qualities

• A basic understanding of vehicle terminology.
• Commercial vehicle experience.
• Automotive Service Co‑ordinator experience.
• Experience dealing with customers both on the telephone and face to face.
• Administration skills.
• PC literate in Microsoft Office including Excel, Word and Email.
• Excellent communication skills.
• Confidence and ability to liaise with all levels of people, including customers, other staff, managers and directors.
• Ability to manage conflicting demands.
• Ability to manage a lot of information at once and work well under pressure.
• Problem solving skills.
• Excellent organisational and planning/scheduling skills.
• High levels of accuracy and attention to detail.
• Ability to build rapport with customers and handle difficult situations.
• Literacy and numeracy skills.
• Ability to challenge.
• Confident with a drive to get things done.

Desirable Qualities

• GCSEs (or equivalent) in Maths and English at Grade C/4 or above.
• Experience/knowledge of Kerridge (although full training will be given).
• Experience working in a busy environment.

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