Service Charge Manager

Responsibilities

• Provide leadership, guidance, and coaching to the service charge team
• Line management responsibility
• Identify and provide ongoing training to ensure the team has necessary skills and knowledge
• Set clear goals, monitor performance against KPIs, and conduct regular reviews
• Prepare annual reconciliation and accounts in compliance with RICS guidelines
• Liaise with property managers and clients to gain approval of accounts
• Assist property managers in preparation and management of service charge budgets
• Implementation of reconciliations and budgets onto the accounting system
• Deal with queries raised by colleagues, clients and tenants
• Implementation of new clients onto the accounting system, ensuring a smooth and correct handover takes place
• Complete cash reconciliations on a timely basis
• Manage a portfolio of client properties
• Assist in all other duties, where deemed necessary to help the team

Qualifications

• Previous experience in accounting with service charge experience
• Previous experience with TRAMPS/Yardi
• Previous experience with Excel to a high level
• Proactive with excellent problem solving skills
• Good typing skills and high level of accuracy
• Strong communication skills, both verbal and written
• Good numerical skills including computer literacy (Excel, Word, MS Outlook)
• Ability to work alone or as part of a team
• High level of organisational and administrative skills
• Able to use initiative and take responsibility
• Ability to work under pressure
• A thorough knowledge of RICS regulations and accounting procedures

Benefits

• Competitive compensation
• Robust benefits
• Generous vacation packages

We are an equal opportunity employer and support workforce diversity.

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