Import Customs Supervisor

Import Customs Supervisor

Location: Northampton

Work Model: Full-Time

Contract: Permanent

Job Category: Customs clearance

Responsibilities

• Supervise the import customs team in a fast‑paced environment
• Manage daily import operations in the absence of the Import Customs Manager
• Provide effective customs solutions to meet service and operational deadlines
• Review and improve processes without compromising quality
• Allocate tasks and oversee daily declaration management
• Produce and monitor KPIs to ensure targets are achieved
• Support the team with day‑to‑day issues and queries
• Ensure smooth handovers between shifts
• Maintain compliance with Customs, AEO, and SOP requirements
• Work closely with internal teams, external customers, and customs authorities (HMRC, Border Force, DEFRA)
• Liaise with Head Office in Kempten on customs matters when required
• Promote DACHSER values and support staff coaching, integration, and performance
• Manage absence records and contribute to appraisals
• Uphold Health & Safety, BRC, and ISO9001 standards
• Support a proactive safety culture and ensure all team members follow H&S practices

Qualifications

• Minimum 2 years’ supervisory experience
• Minimum 2 years’ experience in a customs‑related role
• Good knowledge of third‑country customs regulations
• Strong understanding of customs procedures and formalities
• Working knowledge of UK CHIEF and related software
• Aware of global geography
• Excellent verbal and written communication skills
• Strong listening skills and ability to understand different perspectives
• Confident problem‑solving and analytical ability
• Professional approach to resolving issuesGood numerical and IT literacy
• High accuracy and attention to detail
• Strong customer service orientation
• Highly adaptable in a changing environment

Benefits

• Free Car Parking
• 25 days annual leave plus 8 bank holidays
• Life Assurance – Death in Service benefit
• Employee Assistance Programme – confidential support
• Employee Discounts – exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more
• Pension Plan – flexible, tax‑efficient scheme
• Health Perks – free eye tests and money‑off vouchers
• Internal Referral Fees – rewards for referring talent
• Long Service Awards – celebrate loyalty and commitment

We celebrate diversity and inclusion. Apply if you meet the qualifications.

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