SALONI is seeking an experienced customer relations professional to enhance their direct-to-consumer business. You will be the proactive face of the brand, managing VIP contacts and resolving complex customer queries through various channels, including email, phone, and social media.
The ideal candidate will have proven experience in luxury or premium fashion, excellent communication skills, and a solutions-focused approach. The role involves collaboration with the e-commerce team to enhance the customer journey and support internal improvements.
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