Events Operations Manager

Raffles London at The OWO on London’s Whitehall combines the allure and heritage of Raffles with a historic address synonymous with luxury, glamour, and extraordinary adventure.

Scope of Position

As Meeting and Events Operations Manager, you will have full responsibility for day‑to‑day operations during each service period, coordinate events, and exceed guest expectations. You will work closely with planning, kitchen, bar, and events teams to ensure all events are delivered to the high standards of Raffles London OWO.

Responsibilities

• Ensure all operating equipment is in good working order.
• Monitor staffing levels to provide the desired guest experience while adhering to company guidelines.
• Ensure staff have proper supplies, equipment, and uniforms.
• Serve as the contact point for clients, field and respond to inquiries, and liaise with clients to confirm satisfaction.
• Lead pre‑service team briefings and maintain communication with all departments.
• Promote sales awareness and maximize sales opportunities.
• Cross‑liaise with relevant departments such as Planning and Sales regarding floor plans and Banquet Event Orders.
• Perform other duties as required, including working in different departments or restaurants when needed.

Leadership

• Maintain composure under pressure and provide leadership and guidance to the team.
• Encourage and recognize employees for creativity and innovation.

Health and Safety

• Report and address potential and real hazards immediately.
• Follow departmental Fire, Emergency and Bomb procedures.
• Ensure safety of personnel and property by adhering to applicable laws, statutes and ordinances.
• Promote awareness of health and safety in all departmental tasks.

Qualifications

Essential Qualifications:

• Ability to assist in creation and management of a department with a positive culture resulting in guest satisfaction and a high team member retention rate.
• Full understanding of event function sheets and the ability to plan team tasks in line with client requirements.
• Full proficiency with Microsoft Office.
• Proven track record providing high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time‑management skills with the ability to multi‑task while maintaining an immaculate and professional appearance.
• Willingness to contribute to a 24‑hour operational schedule when required.

Desirable Qualifications:

• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Benefits

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 days).
• Staff meals while on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%.
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life assurance 1x salary.
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun‑filled events such as pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

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