Brand & Creative Operations Manager

The Opportunity

The Global Brand & Creative Operations Manager plays a central role in strengthening how Brand & Creative operates globally. The role supports integrated campaign delivery, improves ways of working, and helps ensure work is effectively scoped, prioritised, resourced, and delivered across global and regional teams. The role also supports the development and adoption of shared tools, systems, and workflows that enable a more unified global function.

Is the role right for you?

• Oversee intake, triage, and prioritisation of Global Brand & Creative requests, improving clarity of scope, timing, and resourcing.
• Support integrated campaign development by coordinating workflows across Brand, Creative, Digital, Web, Social and other relevant MCBD teams.
• Help define and embed consistent ways of working for briefing, project setup, review, approval, and delivery.
• Monitor team capacity and workflow health, helping match priorities to available resources across global and regional teams.
• Support the development, management, and adoption of brand systems and enablement tools, including templating, asset management, and workflow platforms.
• Act as a partner to the Head of Global Brand & Creative and other functional leads to improve planning visibility, reduce duplication, and strengthen delivery discipline.
• Help establish reporting and review mechanisms to identify workflow issues, service value, and opportunities for improvement.
• Uphold Arup’s brand standards by ensuring systems, assets, and project workflows support high-quality and consistent outputs.
• Work closely with stakeholders across MCBD and the wider business to ensure projects are strategically aligned and fit for purpose.
• Strengthen global consistency by improving processes, coordination, and adoption of shared ways of working.
• Own and continually improve the global Brand & Creative operating model, including decision rights, governance forums, prioritisation principles and service expectations to enable transparent trade-offs and consistent delivery.
• Lead demand forecasting and scenario planning with global and regional leads to anticipate peaks, recommend resourcing and automation options, and protect priority work and delivery health.

Qualifications and Accreditations

• Degree or equivalent qualification in marketing, communications, advertising, business, project management, or a related field.
• Professional training, certification or experience in project management, marketing operations, or campaign delivery would be advantageous.

Knowledge and Experience

• Experience in creative operations, project management, campaign delivery, or a similar role within an agency, in-house creative team, or marketing function.
• Experience managing multiple projects, stakeholders, and deadlines in a fast-paced, globally collaborative environment.
• Strong understanding of integrated campaign development and the workflows required to deliver across creative, digital, web, and content channels.
• Experience improving ways of working, including briefing, prioritisation, resourcing, workflow coordination, and process improvement.
• Familiarity with brand, content, or workflow systems, including templating platforms, digital asset management tools, or project management platforms.
• Experience working across teams and disciplines to build alignment, improve delivery, and support consistent ways of working.
• Good understanding of brand and creative development, with the judgement to support high-quality, on-brand delivery.
• Experience working in a complex or matrixed organisation would be advantageous.

Skills and Attributes

• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities and work effectively in a fast-paced, collaborative environment.
• Persuasive communication and relationship-building skills, with the ability to work across teams and disciplines.
• Proactive and solutions focused, with the ability to identify issues and help drive improvements.
• Sound judgement and a practical approach to balancing quality, pace, and stakeholder needs.
• Commitment to Arup’s values and purpose.

You Should Apply If

• You enjoy bringing structure, clarity, and momentum to complex global projects and ways of working.
• You are comfortable working across creative, brand, digital, and stakeholder groups to help deliver high-quality work efficiently and consistently.
• You are motivated by improving systems, processes, and collaboration in support of better outcomes.
• You would value working in a collaborative, purpose-driven organisation that will support your professional growth and development.

Employer: ArupLocation: London, UKPosted Date: 21/05/2026Expiry Date: 21/09/2026Type: Full-TimeCategories: Digital Marketing / Branding Technology, CMS / Creative / Content Operations, Project ManagerRef: DN-JB-2896

#J-18808-Ljbffr…