Operations Manager – Aerospace
Feltham, Middlesex
DSV are seeking an experienced Operations Manager who is an experienced, commercially driven, and customer-focused professional to lead the management and development of key international accounts within our Aerospace & Defense division.
The successful candidate will act as the primary interface between the customer and the DSV network, ensuring strong strategic partnerships, high service performance, and long-term business growth. The position requires strong leadership, excellent communication skills, and the ability to manage complex international accounts within a dynamic global environment.
What will you be doing?
- Manage, and develop the strategy development, that is closely aligned to the strategic directions of both the DSV UK and Ireland Air & Sea business.
- Support and drive commercial discussions, including rate reviews, margin monitoring, and contract alignment.
- Ensure an efficient and effective infrastructure and resource plan (people, systems, and process) to deliver customer expectations and Branch performance targets.
- Leading & motivating a team of dedicated employees to ensure a harmonized and sustainable service level (cross-country / cross-regional).
- Drive supply chain improvements by applying digital technology (order management, dashboards, predictive analytics, Aerospace dedicated solutions, etc.).
- Identify & manage joint value projects to ensure win-win situations for customers and DSV Design & drive customer quarterly business reviews.
About You
- Strong background in key account management or commercial customer management.
- Excellent relationship-building and stakeholder management skills.
- Commercial awareness with the ability to support rate discussions and margin control.
- Previous knowledge of budgeting and forecasting to develop financial plans and strategies.
- Man -Management skills to motivate and lead employees.
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer access to a selection of employee benefits, such as:
Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars.
Salary Sacrifice Cycle Scheme.
WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
LifeWorks app for access to cashback and discounts on high street and online brands.
Life Insurance and which includes access to expert probate support.
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