Scheduling & Delivery Specialist – Field Operations

Position Overview

Schedule and Delivery Technician – Workforce Planning & Optimisation team at Severn Trent.

Based at the Pride Park site, you will coordinate and optimise the scheduling of field operations in Water and Waste across the region.

Responsibilities

• Liaise with external suppliers, field managers, operatives, local planning authorities and customers to schedule emergency and planned repair, renewal and installation works.
• Manage day-to‑day workflow, redistributing tasks as priorities and service levels change to meet customer and business needs.
• Monitor real‑time workflows against service levels and Key Performance Indicators to ensure targets are met.
• Use the planning tool to prioritise and schedule both customer‑appointed and proactive work to field technicians and repair crews.
• Communicate effectively with a wide range of stakeholders to manage expectations and maintain high service quality.

Qualifications

• Proactive, organised and able to work to defined service levels.
• Strong administrative skills and experience with continuous improvement or problem‑solving techniques.
• Excellent communication skills and ability to build relationships with customers and internal teams.
• Ability to thrive under pressure, switch between high‑priority tasks and adapt quickly.

Working Hours & Shift Details

You will work within a working window of 06:30 – 20:00 on an 11‑week rota, working 2 weekends in 11.

• Early shift – 06:30 to 14:30 (4 weeks out of 10)
• Day shift – 08:00 to 16:00 (4 weeks out of 10)
• Late shift – 12:00 to 20:00 (2 weeks out of 10)
• Your weekend shifts will be between 06:30 and 16:00 (2 weekends out of 10)
• Finish 30 minutes earlier on Fridays for early or day shifts; start 30 minutes later on Fridays for late shifts.

Benefits

• 25 days holiday plus bank holidays, with option to buy/sell up to 5 days per year.
• Salary of £25,396.88 plus weekend working allowance.
• Annual bonus scheme (up to £1,500, subject to eligibility).
• Family‑friendly policies, including fully paid maternity and adoption leave and a year of paid leave.
• Leading pension scheme – company will double your contribution (up to 15% when you contribute 7.5%).
• ShareSave – discounted rate to buy Severn Trent shares.
• Dedicated training and development through our Academy.
• Electric vehicle scheme and retail offers.
• Two paid volunteering days per year.

Location

Pride Park site – parking free of charge.

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