Job Overview
We offer a brilliant used car line‑up, fantastic value and an easy‑to‑access location in Anchorage Park. We are a short drive from Portsmouth town centre or a 10‑minute walk from Hilsea train station. In this role you will support the after‑sales department, delivering excellent in‑person customer service to our new and repeat customers.
Contract: 45 hours per week, Monday to Friday, 8.00 am to 5.30 pm.
The Opportunity: As a Service Advisor you will be the first point of contact for customers bringing their vehicle in for a service.
Responsibilities
- Meeting and greeting customers;
- Booking vehicles into the diary;
- Ensuring the customer database is updated and accurate;
- Support the profitability of the service department by using trained and professional sales techniques;
- Ensuring customers are familiar with the variety of workshop services;
- Accurately recording vehicle faults;
- Liaising with the service technicians to keep track of vehicle progress and ensuring the vehicle is ready for customer collection on time;
- Obtaining authority and payments for repairs;
- Effective communication skills (verbal and written) to professionally interact with customers (face to face and over the phone);
- Excellent organisation skills;
- Able to manage your time effectively to prioritise your workload and meet tight deadlines;
- Self‑motivated, energetic and enthusiastic.
Qualifications & Skills
- Good standard of verbal and numerical reasoning;
- Core skills in computing (essential), including web systems, email and use of Excel, with a keen eye for detail;
- Previous experience in a target‑driven role (desirable but not essential);
- Experience with CDK (desirable but not essential);
- A full UK driving licence.
Benefits
- Market‑leading base salary up to £31k depending on experience;
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 25 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.
Hendy Induction: Please be advised that any new starters joining the business from the 1st June will, in their first week, be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.
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