The Role
The Operational Excellence & Enablement Lead drives the continuous improvement of our business-as-usual (BAU) operations. They are responsible for systematically identifying and eliminating delivery friction, optimising processes, and institutionalising learnings to prevent operational debt.
This is a proactive role, focused not just on fixing what is broken, but on architecting a more resilient, efficient, and intelligent operating model for the future. This role ensures that our operating model evolves and improves over time, becoming progressively faster and more efficient.
Responsibilities
- Lead and manage a portfolio of cross-functional initiatives focused on process optimisation and the systematic reduction of cycle-times across all workflows.
- Define and govern the intake and prioritisation rules to ensure effort is allocated correctly and aligned with the client’s strategic priorities, and preventing scope creep.
- Create and manage a framework for institutionalising delivery learnings including the facilitation of post-project reviews, and the updating of process playbooks to embed best practices and prevent repeated errors.
- Act as a change management champion for all new operational processes and tools, ensuring they are understood, adopted, and effectively utilised across the global team.
- Develop and deliver training and enablement materials that empower teams with the skills and knowledge to excel within our integrated operating model.
- Establish metrics and dashboards to track operational health, such as cycle times, rework rates, and process compliance, providing regular reports to leadership.
- Drive collaboration between departments to identify and share efficiencies, promoting a culture where continuous improvement is everyone’s responsibility.
Key Skills
- Operational Excellence. Proven experience in an operational excellence, enablement, or transformation-focused role, with a passion for continuous improvement.
- Process Optimisation. Demonstrable ability to analyse complex global processes, identify bottlenecks, and implement effective optimisations to reduce cycle times.
- Continuous Improvement Mindset. An understanding of business transformation with a focus on institutionalising learnings, building feedback loops, and driving a culture of continuous improvement where team members feel empowered to suggest improvements.
- Communication & Influence. The ability to build trust and influence senior stakeholders to adopt new ways of working and champion a culture of excellence.
- Innovation & AI Fluency. A passion for using AI and automation tools, like those within WPP Open, to identify optimisation opportunities, refine intake and prioritisation rules, and embed a culture of data-driven operational excellence.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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