Overview
A great opportunity for an organised and proactive Operations Executive to join Montgomery Group’s Operations team and support the successful delivery of a portfolio of market-leading events. The role will play a key part in the day-to‑day operational management of events, ensuring excellent customer service for exhibitors, contractors and internal stakeholders.
The successful candidate will be highly organised, solutions‑focused and thrive in a fast‑paced environment. They will support operational planning, exhibitor communications, on‑site event delivery, whilst contributing to the overall success and continuous improvement of the department.
Montgomery Group is a global events company with over a century of expertise delivering market‑leading events across a wide range of industries.
Role Profile
- Operational Support: Provide operational support across a portfolio of events, ensuring deadlines are met and projects are delivered to a high standard.
- Exhibitor & Contractor Communication: Manage written and verbal communication with exhibitors, contractors, venues and internal show teams, ensuring a high level of customer service at all times.
- Exhibitor Manuals & Administration: Monitor exhibitor manual responses, process forms and maintain accurate show information and correspondence.
- Project Coordination: Support operational planning by updating operational planners, exhibitor lists and auditing floorplans throughout the show cycle.
- On‑Site Event Delivery: Assist with on‑site event operations, including running the organisers’ office and responding to exhibitor and contractor queries during live events.
- Cross‑Department Collaboration: Work closely with Sales, Marketing and wider event teams to support the successful delivery of events and improve internal communication.
- Continuous Improvement: Contribute ideas and improvements to operational processes and customer experience across the department.
Personal Attributes
Professional, organised, collaborative, proactive, positive, customer‑focused, adaptable and a strong team player.
Competencies
- Excellent attention to detail and organisational skills.
- Ability to prioritise workloads and manage multiple tasks effectively.
- Energetic team player with a hands‑on approach.
- Strong written and verbal communication skills.
- Customer service focused with a professional manner.
- Self‑motivated with the ability to work independently and collaboratively.
- Computer literate with strong Microsoft Office skills and the ability to learn bespoke systems.
- Ability to remain calm under pressure and work effectively within deadlines.
Workplace & Hours
Hybrid working is offered to all applicants with a minimum of 3 days in the office. Core hours are 9-5pm; flexibility outside these hours will be required to suit the needs of the business. The central London, dog‑friendly offices are close to Oxford Street & Marylebone High Street with access to the private gardens of Manchester Square.
Equal Opportunity Statement
We are an equal‑opportunity employer and are committed to diversity. We welcome applications from candidates with disabilities, providing they meet the minimum requirements of the job role. Sadly, the office building is currently not wheelchair friendly.
Benefits
- Charity volunteering days
- Company away days
- Corporate gym membership
- Cycle to work and e‑bike loan scheme
- Dog‑friendly office
- Enhanced maternity & paternity benefits
- Flexible working hours
- Fundraising matching scheme
- Lunchtime speaker program
- Mentorship program
- Monthly social events
- Salary Sacrifice Pension plus 8 × death in service payment
- Season ticket loans
- Wellness weeks
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