Customer Representative – Rushden

At Nationwide, a Customer Representative will support customers across all channels, including transactions at the till, inbound calls, and product application support via digital sales. The role delivers first‑class service in person, by phone and online, and will receive comprehensive training virtually in the branch.

Minimum salary from 1 July 2026 will be £26,500.

Responsibilities

• Process and complete transactions at the counter.
• Educate customers on digital services and help them bank more easily.
• Handle customer queries through online channels and the phone.
• Provide first‑class service in person, via phone and online.
• Assist customers with the full range of services, adapting style to suit their needs.

Qualifications

• Strong desire to make a positive impact for customers.
• Comfortable using digital tools and applications.
• Ability to adapt communication style to diverse customers.
• Demonstrated customer‑first behaviours such as empathy, honesty, continuous improvement and accountability.

Benefits

• Access to private medical insurance
• Competitive pension scheme
• Annual performance‑related bonus
• Training and development opportunities
• Salary sacrifice scheme with additional benefits
• Life assurance for you and your loved ones
• Wellhub – health and wellness support
• Up to 2 days of paid volunteering per year

Job Info

• Job Identification 3320
• Apply Before 05/27/2026, 10:55 PM
• Locations 83 High Street, Rushden, Northamptonshire, NN10 0NZ, GB

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