Business Support Officer

Job Overview

Main area Business Support Officer Grade £29,207.95 per annum, permanent, full‑time (37.5 hours per week) with Provide Wellbeing Ltd. Location: Colchester.

Responsibilities

• End‑to‑end processing of patient referrals and appointments from multiple sources, meeting key performance indicators.
• Maintain patient communication and correspondence, managing responses to patient requests in liaison with clinical team and management.
• Utilise key systems and reports to manage patient waiting times and backend processing, providing insight into patient demand to ensure KPI adherence.
• Support management with induction of new employees, contractors, and temporary staff.
• Ensure administration, reception and clinical environments are clean, organised and tidy, reflecting company brand and values; report maintenance issues to management.

Qualifications

Essential Criteria

• Professional and courteous telephone manner when speaking with the public and clinical teams.
• Previous experience in business administration with an operational background.
• Advanced key‑boarding skills.
• Competent IT skills – Microsoft Office including Outlook.
• Ability to organise and plan own workload effectively.

Desirable Criteria

• Experience with patient‑based systems such as SystmOne.
• Background knowledge in neurodevelopmental services.
• Experience in business administration with good customer service skills.

EEO Statement

Provide Wellbeing are committed to building a team that represents a variety of backgrounds, perspectives and skills. We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

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