Heavy Plant Service Coordinator – Technical & Logistics

Service Co‑ordinator (Technical) – Heavy Plant – Brownhills

Role: Service Co‑ordinatorArea: BrownhillsSalary: £32,000‑£38,500 DOE + benefits

What’s on Offer

• 25 days holiday + bank holidays
• Health Cash Plan
• Free Physio Access
• 24/7 GP Service
• Enhanced Sick Pay
• Family Leave
• IVF Support
• Retirement Support
• Enhanced Pension
• Cycle to Work
• Discounts Platform

The requirements of the Service Co‑ordinator will be:

• Co‑ordination of engineer diaries, materials, labour and other necessary resources required for the efficient completion of any job
• Quoting for any additional repairs identified as required
• Ensure compliance with all processes and dealer operating standards
• Ensure adherence to timeframes and technical information, and to close all jobs in a timely manner
• Strive to meet relevant KPI’s
• Working 1 Saturday morning in every 4, time off in lieu

The ideal candidate for Service Co‑ordinator will have:

• Technical understanding within the heavy plant industry is essential
• Excellent customer service skills both over the phone and email
• Understanding mechanical terminology and able to read and understand technical reports
• Strong IT skills
• Ability to work in a fast‑paced environment with conflicting priorities
• Ability to manage resources through planning and co‑ordination

Apply online or call 0121 726 6590 for a confidential discussion / beth.jones@elitecn.co.uk

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