Claims Operations Manager

Responsibilities

• Lead and support the delivery of claims operations and transformation strategy across an international insurance environment.
• Manage a range of operational and change initiatives including claims governance, technology implementation, delegated authority oversight, vendor management, data & analytics and process improvement projects.
• Work closely with senior stakeholders to prioritise and deliver key strategic projects within agreed timelines, ensuring operational efficiency and service improvement across the claims function.
• Drive continuous improvement initiatives focused on optimisation, automation and enhanced claims performance, identifying opportunities to improve workflows, reporting capabilities and overall operational effectiveness.
• Act as a central point of contact for claims operations and change management activities, ensuring alignment across internal teams and wider business functions.
• Support the implementation of best practice procedures, consistent operating standards and strategic market initiatives across the wider claims operation.
• Collaborate with international teams and key stakeholders on operational projects, technology enhancements and broader business transformation initiatives.
• Maintain awareness of emerging technologies and market developments, including automation and AI‑led solutions, to support innovation and ongoing operational improvement.
• Contribute towards achieving departmental objectives, operational targets and long-term business strategy goals.

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