Visitor Experience Supervisor
Location: Belfast Salary: £36,122 Hours: 37 hours per week Working Pattern: Monday – Saturday, scheduled between 8.00am – 6.00pm Contract: Up to 12 months
VANRATH are delighted to be supporting a prestigious public sector organisation in the recruitment of a Visitor Experience Supervisor for an interim opportunity based in Belfast.
This is an exciting opportunity for an experienced customer-focused professional with supervisory experience to join a high-profile visitor engagement team responsible for delivering exceptional visitor experiences within a unique public sector environment.
The successful candidate will assist in the leadership, operation and development of the Visitor Experience Team, ensuring all visitors are welcomed, supported and provided with a professional experience at all times.
Work Pattern
The duties of this post require attendance on-site on each working day. There may be occasional scope for working from home, subject to business need and management discretion.
The standard working week is 37 hours (excluding meal breaks) across 5 days, Monday to Saturday. Working hours will be scheduled between 8.00am and 6.00pm. Due to operational requirements, flexibility will be required for late evenings and occasional public holidays.
The successful candidate may also be required to work additional hours, where reasonable and necessary for the efficient delivery of the service.
Uniform The successful candidate will be supplied with a Visitor Experience Team uniform including: Trousers, T-shirt and Gillet.
Training The successful candidate will be required to undertake and successfully complete mandatory training including: First Aid, Fire Safety, Fire Evacuation training, including the use of evacuation chairs and designated fire elevators and Safeguarding and Child Protection training.
The Role
- Welcoming visitors, providing information and assisting with specific access requirements
- Supporting the day-to-day management of the Visitor Experience team and deputising when required
- Providing leadership, guidance and training to Visitor Experience Officers
- Managing the daily tour programme including public, private and VIP tours
- Delivering guided tours and presentations to groups on a regular basis
- Overseeing reception operations and ensuring adequate staffing cover
- Supporting the coordination and delivery of events
- Acting as a key point of contact for event organisers and stakeholders
- Assisting with publishing visitor and event information across digital and communication channels
- Working collaboratively with internal business areas to ensure smooth visitor operations
- Building and maintaining effective relationships with Members, colleagues and members of the public
- Attending meetings, taking minutes and following up on actions
- Providing guidance on policy and procedural matters relating to the Visitor Experience business area
- Researching and preparing accurate information and reports
- Using Microsoft Office and internal systems effectively
- Processing invoices and supporting budget monitoring activities
- Managing records and information requests, including Freedom of Information requests
- Ensuring compliance with organisational policies and procedures
- Carrying out other duties as reasonably required
Essential Criteria Applicants must, by the closing date for applications have:
1. At least a primary degree, minimum 2.2 classification, in any subject. Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated;
AND
At least two years’ experience in a) – d) listed below:
OR
2. At least four years’ experience in each of the following:
a) Proven experience of delivering excellent customer service in a public facing role, personally and through supervising a team to meet a wide range of customer needs.
b) Experience of effectively leading, motivating and developing a team of staff, to include induction, training and performance management of direct reports.
c) Communicating accurately and clearly (both in writing and orally) complex or detailed information to diverse range of stakeholders including colleagues, managers and customers or members of the public.
d) Effectively using Microsoft Office to manage information, create documents and assist in providing a quality service to stakeholders such as colleagues, managers, customers or members of the public.
For further information please contact Ethan Boylan today. IND04
Skills:visitor experience office Tour guide customer service
WHJS1_NI
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