CRM Specialist
Role: CRM Specialist
Location: London/Hybrid
Salary: circa £44,500 pro rata
Contract: Full time or part time (minimum 21 hours, 28 hours also available)
Closing date: 9am on Tuesday 9th June 2026
Job summary:
We are looking for a CRM Specialist to maintain and develop Blood Cancer UK’s CRM, ensuring high-quality, reliable and compliant data that enables teams across the organisation to deliver against our strategy. You will play a key role in improving data integrity, managing data flows, and strengthening the systems and processes that underpin supporter engagement, fundraising activity and reporting. Working closely with colleagues across ICT, Data and Innovation, Fundraising, Supporter Relations and Finance, you will help ensure our CRM is effective, well-governed and continuously improving.
The successful candidate will be confident working with relational databases and CRM systems, with strong SQL and Excel skills and a keen eye for detail. You will combine technical expertise with a problem‑solving mindset, supporting users across the organisation, troubleshooting data issues, and identifying opportunities to improve processes through automation and better ways of working. You will also contribute to documentation, governance and training, helping build confidence and capability in CRM use across teams.
Regular travel to our London office will be required, typically once per month or as the role demands.
We welcome applications for part‑time or full‑time working patterns. The minimum part‑time hours for this role are 21 hours per week, with 28 hours also available, up to full‑time. Please clearly state your preferred working hours in your cover letter.
We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
Key Responsibilities
- Manage and configure the CRM system to ensure accuracy, consistency, and optimal functionality across teams.
- Monitor and improve data quality by implementing regular integrity checks, duplicate resolution, and data hygiene processes.
- Collaborate with teams across the organisation to resolve CRM issues, test improvements and share knowledge.
- Analyse and resolve data‑related problems through root cause analysis and process improvement.
- Provide technical support and guidance to CRM users, building confidence and capability across the organisation.
- Contribute to the continuous improvement of data management by identifying opportunities for automation, efficiency, and alignment with best practice, feeding recommendations to the Data & Insight Lead.
- Coordinate data imports, exports and reconciliations using SQL, SSIS, or any replacement tools where necessary, to maintain accurate records and reporting integrity.
- Maintain documentation and governance for CRM and data processes to ensure consistency, transparency and knowledge sharing.
- Deliver on project tasks that result in the operational development and continuous improvement of the CRM, ensuring it supports reliable data, efficient processes and better supporter journeys.
Skills, Knowledge and Expertise
Knowledge
- Understanding of data protection, GDPR, and data governance principles.
Skills
- Proficiency in SQL and strong analytical and problem‑solving skills.
- Excellent attention to detail and commitment to data quality.
- Ability to plan and prioritise multiple tasks and projects to meet deadlines.
- Strong communication skills with the ability to explain technical concepts clearly.
- Advanced Excel skills and experience handling large datasets.
- Ability to troubleshoot operational errors within CRM systems.
Experience
- Proven experience working with CRM systems and relational databases.
- Experience training and supporting system users across teams.
About Blood Cancer UK
FLEXIBLE WORKING & OUR BENEFITS
We welcome conversations about part time working, job shares, and all forms of flexible working right from application stage.
Benefits:
We think our benefits are brilliant, and the majority start from day 1. These are just a few of them:
- 30 days annual leave PLUS bank holidays
- Generous pension scheme and Life Assurance
- Enhanced maternity, paternity and adoption leave, as well as study leave and a day off to move house
- Wellbeing is a priority for us, we offer a wide range of individual and team support in our Wellbeing Hub
- Our Academy is our in‑house Continued Professional Development (CPD) learning and development programme, including an internal mentoring scheme. We have organisation‑wide focus days, which are days set aside for you to focus on your own development, without being interrupted by emails and meetings.
- Cycle to work and season ticket loans
- Opportunity to take sabbaticals
You can find full details about our benefits on our website.
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