Job Overview
Santander is looking for a Customer Experience Advisor based out of Edinburgh HS Branch, working 35 hours per week on a rota’d basis Monday to Saturday, between 8am & 6pm.
In this role you will act as the first point of contact for customers in branch or over the phone, assist with day‑to‑day transactions, answer calls, build relationships, develop product knowledge and identify new ways to improve the customer experience. You will thrive in a multi‑skilled environment and adapt to a broad range of activities.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone
- Assist with day‑to‑day transactions, queries and servicing
- Answer customer calls into our contact centre
- Build relationships and find solutions
- Develop knowledge of services and products to help customers
- Identify new ways to improve the customer experience
Qualifications / Experience
- Proven ability to deliver outstanding customer service either face‑to‑face or via telephony (Required)
- Strong communication skills and ability to understand customer needs (Required)
- Desire to go above and beyond for customers (Preferred)
- Effective team‑working skills, flexible, can‑do approach (Preferred)
- Openness to a broad range of activities outside standard expectations (Preferred)
- Ability to grow, adapt and change with business needs (Preferred)
Benefits
- Salary 25,000 – 31,579 per annum (based on a 35‑hour week)
- £500 annual cash allowance for benefits
- 25 days holiday + bank holidays (up to 26 days after 5 years service, option to purchase up to 5 days)
- Voluntary healthcare benefits (medical, dental, health assessments)
- Pension contribution 8% of salary (up to 12.5% if employee contributes; some contribution may be paid in cash)
- Protection coverage – death‑in‑service, income protection, life assurance and critical illness cover (discounts available)
- Participation in share plans
- Employee benefits – Edge Current Accounts, Credit Cards and other product discounts
- Competitive rewards and wellbeing support (apps, gym access, online classes, mental health support)
- Flexible family leave and childcare options
- Volunteering opportunities
- Global career growth and skill development across the international network
Compliance and Diversity
At Santander we are proud to be an inclusive organisation that provides equal opportunities for everyone, regardless of age, gender, disability, civil status, race, religion or sexual orientation. All candidates must have the right to work in the UK.
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