Head of Customer Growth

Location

London (hybrid, max 2 days in office)

Salary

Up to £160,000 + bonus

Business

Fashion retailer

Role Overview

Senior hire to own the commercial strategy for Loyalty, covering membership, rewards and CRM, at scale. This is a role with real ownership, focused on driving revenue and repeat behaviour, not just engagement.

You’ll be backed by leadership that genuinely values loyalty and gives you space to build properly, move quickly, and have real commercial impact.

Key Responsibilities

• Full ownership of a membership and rewards programme at scale.
• Clear link to revenue, not just marketing metrics.
• Leadership that backs product-led, commercial thinking and fast execution.

Qualifications

• Strong experience in CRM / loyalty / growth in retail or high-frequency e-commerce.
• Track record of building or scaling a membership / rewards programme and driving retention, frequency and CLV.
• Hands-on experience with reward mechanics (points, cashback, tiers, offers), plus segmentation and personalisation tied to revenue.
• Comfortable working closely with product/tech in a fast-paced, omni-channel environment, shipping and iterating quickly.

Drop me a message or email phoebe@foundbyfew.com

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