Systems Support & Data Insights Specialist

Business Systems Advisor

Reports to: General Manager

Location: NEC

Sector: Le Ye UK&I

Role Purpose

Act as the first point of contact for Business Systems support across Group venues, providing confident day‑to‑day system assistance, administration, and data handling. Maintain core systems to enable accurate management information and efficient operations, ensuring sensitive personal data is handled securely and in line with policy.

Key Responsibilities

Support & Incident Management

• Serve as first‑line support for system queries; triage, resolve, or escalate issues promptly while maintaining clear communications with stakeholders.
• Provide user guidance on system use; contribute to how‑to notes and quick guides.

Systems Administration

• Maintain and configure core business systems under the direction of the Manager to ensure reliability and quality outputs.
• Produce regular management information to aid and improve operational activity.

Data Protection & Governance

• Handle sensitive personal data in secure environments in accordance with company policies and procedures.

Operational Support

• Complete refunds and reporting across payment systems; keep accurate records.
• Provide stocktake process and administrative support to operational teams.

Administration & Delivery

• Manage day‑to‑day administrative requirements and support delivery of departmental standards and deadlines.

Skills and Experience

• High level of computer literacy with Microsoft Office and business systems.
• Strong organisation and time‑management; proactive, flexible, and able to self‑manage.
• Excellent customer care and teamwork; confident written and verbal communicator with discretion.
• Applies knowledge to a variety of standard day‑to‑day activities, knowing when to refer to others; accountable for individual results and impact on the work group.
• Interprets client needs and offers assistance on standard practical issues; understands key business practices related to own area.
• Flexible to work occasional weekends and evenings as required by the business.
• Excellent attention to detail whilst working at pace.
• Experience of producing high quality management information.
• Good time‑management and organisational skills, with a proactive and flexible approach.
• Able to self‑manage.
• Demonstrates excellent customer care and team‑working skills.
• Good communicator, both written and verbal to all levels – with ability to exercise discretion when required.
• Experience of delivery day‑to‑day systems training.

Person Specification

• Computer literate to a high level with Microsoft Office and other systems.
• Experience of maintaining and configuring systems.
• Excellent attention to detail whilst working at pace.
• Experience of producing high quality management information.
• Good time‑management and organisational skills, with a proactive and flexible approach.
• Able to self‑manage.
• Demonstrates excellent customer care and team‑working skills.
• Good communicator, both written and verbal to all levels – with ability to exercise discretion when required.
• Experience of delivery day‑to‑day systems training.
• Flexible to work occasional weekends and evenings as required by the business.

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