Legal Case Administration Team Leader
Location: Thorpe Park, Leeds, Hybrid working (1 office day per week). Part time – 22.5 hours per week. Flexible options available.
As a Legal Case Administration Team Leader, you’ll play a key role in leading our team day‑to‑day—supporting their wellbeing, managing performance, and handling any ER matters with care. In this role, you’ll keep a close eye on the litigation process, understanding the risks of missed deadlines, while managing correspondence and workstreams across our MI suites. You’ll make sure work is allocated effectively, with the right staffing and resources in place to meet our KPIs and service levels.
As a people‑focused leader, you’ll coach, develop and cross‑skill the team through regular one‑to‑ones, feedback, performance reviews and ongoing training, always driving quality behaviours and putting improvement plans in place where needed. You’ll work closely with the wider business to respond to queries professionally and maintain clear, accurate process documentation. Alongside the Legal Operations Managers, you’ll help shape and embed process controls and improvements, ensuring quality output through checks, audits, and strong performance and monitoring frameworks. Above all, you’ll champion compliance with regulatory requirements and support the team through change—while being ready to take on any other duties needed to help us deliver exceptional results.
What We Are Looking For
- Experience Leading High‑Performing Teams – Demonstrable background in managing high‑performing teams within an administrative function.
- Strong Workflow & SLA Management – Solid understanding of workflow management, including experience allocating work and overseeing SLAs.
- Knowledge of Debt Litigation (Desirable) – Exposure to or understanding of debt litigation processes.
- Regulated Environment Experience (Desirable) – Experience working within SRA and/or FCA‑regulated environments.
- People‑Centred Leadership Skills – Strong communication, active listening, empathy, and emotional intelligence to build trust, rapport, and a positive team environment.
- Problem‑Solving & Decision‑Making Ability – Confident in navigating challenges, making sound decisions, and adapting to change in a fast‑evolving organisation.
What You’ll Get
- A discretionary annual bonus to reward your impact.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds—collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more.
- Life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing – with recognition awards, access to on‑site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks—like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) and connect with a community that celebrates and supports you.
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