Customer Operations Assistant£27,976 per annum | Full time, Permanent
A Little bit about us
We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.
It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
What you’ll be doing
Opening and closing accounts with suppliers for the tenancy start and end dates & to accurate meter readings to ensure billing is accurate
Answering inbound calls from suppliers and monitoring email mailboxes
Working through any incoming post and ensuring that all bills are paid and allocated to the correct packages
Auditing packages to ensure that all utility services have been set up correctly and highlighting areas where additional information is required
Working through incoming tickets and owning the ticket through to resolution
Accurate note and data input, ensuring all relevant spreadsheets, tickets and packages are updated correctly
Completing your workload efficiently and accurately within the teams SLA’s and inline with our KPI’s
Working closely with the Customer Support team to ensure that any customer queries are answered in a timely manner
Producing daily reporting on productivity
Assisting in the development & improvements in processes for the Customer Operations team
Working closely with suppliers to improve supplier relations and communication
This role will be mainly based within our admin team
A little bit about you
…