Duty Manager – Marylebone, London

Duty Manager – Marylebone, London About The Zetter The Zetter is a quiet celebration of intimate spaces, timeless imperfection, and unapologetic British eccentricity. Our boutique hotels, townhouses, and parlours are rooted in London’s most characterful neighbourhoods, offering guests more than a place to stay — we curate thoughtful experiences layered with charm, warmth, and personality. Our people are central to delivering this experience, and strong, visible leadership is essential to our success. We are looking for more charming people to join the team at The Zetter Marylebone. The Role The Duty Manager is responsible for overseeing the day-to-day operation of the property during assigned shifts, ensuring exceptional guest experiences and the smooth, safe, and efficient running of the hotel. This is a hands-on leadership role requiring strong problem-solving skills, sound judgement, and the ability to manage both front-of-house and back-of-house operations. The Duty Manager supports the senior management team in achieving operational, service, and commercial objectives while acting as the primary decision-maker on shift. This role is ideal for someone with excellent communication skills, a proactive mindset, and the ability to remain calm and effective in a fast-paced hospitality environment. What We Will Offer You A creative, supportive, and inclusive working environment Food & Drink discounts across all Zetter Parlours Friends & Family hotel rates – 50% off Referral bonuses up to £500 Star Employee reward scheme A paid day off on your birthday Training, tastings, and development opportunities Clear progression pathways within The Zetter Collection41bf1e1f-b16b-4260-a40a-17c77a06fd15…