Helpdesk Coordinator

iQ is one of the UK’s biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet . Our London and Manchester based support teams are the cog that keeps the iQ wheels turning, providing our brilliant site teams with everything they need to deliver a fantastic student experience every day. iQers are a pretty special bunch. Our team is bursting with independent thinkers and problem solvers, who join us to explore what’s possible and build a career as part of a diverse, fun and supportive team. If you have people skills, personality and potential then you have all the makings of a great iQer. Helpdesk Coordinator We’re looking for an organised and proactive Estates Helpdesk Coordinator to join our team. In this role, you’ll act as a key point of contact for Estates & Facilities queries across our portfolio, ensuring maintenance requests are logged, tracked and resolved efficiently. Working closely with our Operational Managers, contractors and internal teams, you’ll take ownership of jobs from initial request through to completion, keeping things moving, maintaining service levels, and ensuring a high standard of delivery across all sites. You’ll also play an important role in supporting continuous improvement, helping to refine processes, maintain strong communication across teams, and contribute to overall service excellence. Key Responsibilities: Managing incoming maintenance requests and triaging work to meet service level agreements Raising and tracking jobs through our CAFM system (Planon) Liaising with contractors and internal teams to ensure timely completion of works Acting as a point of escalation, resolving issues and supporting Operational Managers Supporting reporting and providing updates on costs and works progress Skills and Experience: Experience in a customer‑focused building services or facilities environment Strong communication skills, with the ability to build relationships at all levels Experience using maintenance or facilities systems (CAFM experience is a bonus) The ability to prioritise effectively and follow processes Confidence working with internal teams and external suppliers to meet service targets Want to know what it’s really like to work at iQ? Check us out on Glassdoor and hear directly from our people. We operate a hybrid working model with 3 days in the office and 2 days working from home / site location. Ready to feel like you’ve got the best j ob ever? Apply today and find out what it’s really like to work at iQ!41bf1e1f-b16b-4260-a40a-17c77a06fd15…