Jobgroup: Service Location: Telford, UK Fulltime 42.5 plus overtime For our UK office based in Telford we are looking for an experienced field service engineer. Moba is world leader in innovative machines for grading, packing and processing eggs in the food industry based in the Netherlands. With more than 850 colleagues and a history going back over 75 years, we build the most high-quality technical systems, from design to production and from installation to service. As an International Field Service Engineer you are responsible for installing machines, maintaining existing machines and solving malfunctions at customers. You will report to our Service Manager in Telford.
Average of 100 overnights per year away from home; Be prepared to attend service calls at short notice and work long days; During installation of new machinery, work 12 straight days, 10 – 12 hours per day; Willing to work weekends and nightshifts; Spend time at Moba UK (Telford) for training on procedures, paperwork, machine manuals, systems and training; Attend various application training at Moba Netherlands; Willing to attend overseas installations; Out of hours call-out support (during training with experienced engineer and thereafter when qualified to attend solo); Upon successful completion of training, join our on-call activities covering 24/7 support to the UK (Around 1 week every 6 weeks).
Electrical / mechanical background demonstrated verbally and through a formal qualification; Working within food processing / manufacturing / electrical / mechanical environment; Telephone ‘helpdesk’ support and advice to customers and colleagues; You are able to write detailed service reports; Full clean driving licence.
You are aware of the need for quality and you take this awareness with you when carrying out your work; you anticipate customer requirements and translate this into concrete actions, whereby you can make a good assessment between the interests of the organisation and the interests of the customer; Extensive training program;~23 days holiday (increasing by one day for each 5 years completed, up to a maximum of 5 additional days) plus 8 statutory holidays per annum and 3 Christmas gifted days.~ Excellent overtime pay;~ Addition of average holiday pay (based on overtime);~ Staying away from home allowance of £30 per night and nightwork allowance of £100 per shift;~ Food allowance;~ Company vehicle (typically Ford Connect);~ Company Barclaycard, mobile phone and laptop;~ Pension scheme, Healthcare and Insurance benefit;~ Company events…