After Sales Manager
Letchworth
£50,000-62,000 DOE (Company Vehicle Provided)
Role Overview
NEOS Engineering are seeking an experienced After Sales Manager to lead the aftersales operations team at our client's Letchworth depot. This is a key leadership position responsible for driving operational performance, profitability, and service excellence across field service and workshop operations.
The successful candidate will play a pivotal role in delivering strong business performance through effective management of labour efficiency, parts turnover, and high-quality technical support, while ensuring full compliance with company Health & Safety, Environmental, and Quality standards.
You will lead a multidisciplinary team and be accountable for achieving ambitious commercial targets, maintaining strong customer relationships, and ensuring a seamless end-to-end service operation.
Key Responsibilities
Depot Leadership & Operations
- Lead daily operations of the Letchworth depot, ensuring safe, efficient, and compliant working practices
- Oversee resource allocation and ensure effective workflow across workshop and field service teams
- Maintain strong Health & Safety compliance across all depot activities
Performance & Efficiency
- Monitor and manage utilisation and Work in Progress (WIP) levels
- Ensure timely progression of jobs through the system, supporting invoicing within 30 days
- Review depot performance metrics and drive continuous improvement
Technical & Operational Support
- Provide expert technical guidance to engineers and customers
- Support resolution of complex service and repair issues
- Ensure high-quality technical standards across all aftersales activity
Commercial & Financial Management
- Drive revenue growth across parts, service, and repair contracts
- Manage depot P&L performance, identifying opportunities for improvement
- Work closely with service controllers to ensure accurate repair estimates and conversion to commercial opportunities
Team Leadership & Development
- Lead, coach, and develop the aftersales team through structured performance reviews and appraisals
- Conduct regular team meetings and toolbox talks
- Support ongoing training and development to maintain technical capability
Customer & Service Excellence
- Build and maintain strong customer relationships through proactive communication
- Act as escalation point for customer queries, disputes, and service issues
- Ensure a consistently high standard of customer-focused service delivery
Key Requirements
- Proven experience in an aftersales, service, workshop, or operations management role
- Strong background in heavy plant, construction equipment, or similar engineering environment
- Experience managing teams and driving operational performance
- Strong commercial awareness with P&L responsibility
- Excellent technical understanding and problem-solving ability
- Strong leadership, communication, and customer relationship skills
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