Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” The Pre-Sales Technical Engineer is a key part of the work winning process for the commercial sales network. Presales technical support engineers exist in every region and work together in regional teams to serve the local customer base, offering technical, design and selection advice as well as providing quotations and working closely with the regional sales and operations teams. As a collective, the PST Engineer have prime accountability for the level pre-sales tendering and bid management support offered to a wide range of customers seeking support when purchasing any of the commercial sales network solutions. Technical product support for a wide range of customers and colleagues. Communicating by email, phone and face to face to resolve issues and answer queries. Collectively managing the local presales technical inbox to ensure customers get a response within the agreed service level. To strive for continuous improvement, working with your team leader and regional business manager to suggest changes to processes and systems to improve efficiency and service. Assist the sales and operations teams during new product launches, product changeovers, aged stock promotions and/or stock shortages etc. To ensure that record keeping in CM2 (CRM) is up to date and all primary fields are completed, for customer profiles, projects and quotations.
Knowledge of markets in which we operate, the customers whom we serve and the factors that influence their decision making/the contractual chain will equip a pre-sales technical engineer with the required level of understanding to make a significant difference to the demand creation and capture stages of the sales process. Communication skills are therefore vital to this role, both written and oral, a pre-sales technical engineer will need to be able to converse with colleagues at all levels and to form strong relationships. Being IT literate with the full range of Microsoft office programmes and the ability to use CRM systems are skills that are also required.
Generous annual leave allowance – 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year. Flexible Working – we offer a range of flexible working options that include working from home or hybrid working. Pension. Life Assurance. Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi. Access to Mitsubishi’s very own discount platform. Colleague Referral Scheme. Holiday Buy. Long Service Awards. Cycle to Work Scheme. Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts) Employee Assistance Programme including additional services Eldercare & Best Doctors.
Equality and Diversity
Based on this, Mitsubishi Electric promotes employee diversity through the following measures….