FIELD SERVICE ENGINEER – PERMANENT POSITION
We are currently recruiting for a hands-on Field Service Engineer to support the deployment, maintenance, and optimization of an advanced vision-based Real-Time Location System (RTLS) across customer sites throughout the UK logistics sector.
This customer-facing role combines installation, commissioning, fault finding, and ongoing technical support for cutting-edge AI-powered camera systems designed to improve operational safety and productivity in industrial environments.
As a Field Service Engineer, you will work directly on customer sites, carrying out equipment installation, system configuration, diagnostics, preventative maintenance, and troubleshooting activities. You will act as a key technical contact for customers, ensuring systems operate reliably while delivering a high standard of service and support.
The role offers exposure to advanced technologies including computer vision, AI-driven tracking systems, industrial networking, and safety solutions. You will work closely with internal engineering, product, and commercial teams, providing valuable field feedback to support continuous product improvement.
This is a varied and highly practical role involving regular UK travel, customer interaction, and opportunities for long-term technical development as the business continues to grow.
Key Responsibilities:
- Install, configure, test, and commission RTLS hardware and software systems at customer locations.
- Carry out on-site fault finding, diagnostics, and repairs to ensure maximum system uptime.
- Provide first-line and second-line technical support to customers both remotely and on-site.
- Perform preventative maintenance, system health checks, and performance optimisation activities.
- Support customer training and handovers following installation and commissioning.
- Work closely with customers to resolve technical issues quickly and professionally.
- Assist with system upgrades, software updates, and configuration changes.
- Complete service reports, installation documentation, and technical records accurately.
- Support technical demonstrations and occasional trade show or customer event activities.
- Collaborate with engineering and product teams to escalate recurring issues and provide field feedback.
- Ensure all work is completed in line with health & safety and site compliance requirements.
- Travel regularly across the UK to support customer sites as required.
Skills & Qualifications:
- 2+ years of experience in a Field Service Engineer, Service Technician, Installation Engineer, or similar technical role.
- Degree, HNC/HND, apprenticeship, or equivalent qualification in Engineering, Electronics, Electrical Engineering, Mechatronics, or a related discipline.
- Strong hands-on electrical, electronic, or electro-mechanical troubleshooting skills.
- Experience working with industrial systems, CCTV/camera systems, networking, automation, or related technologies would be advantageous.
- Interest in technologies such as computer vision, AI systems, RF technologies, and industrial safety applications.
- Ability to diagnose and resolve technical faults independently in customer-facing environments.
- Strong organisational and time-management skills with the ability to manage multiple service activities.
- Comfortable working independently and travelling regularly to customer sites.
- Excellent communication and customer service skills.
- Good working knowledge of IT systems and networking principles.
- Experience with Linux and Python would be beneficial but not essential.
- Full UK driving licence and willingness to travel extensively across the UK.
- Fluent in English, both written and spoken.
The Offer:
- A permanent, full-time employment contract
- A salary & benefits package commensurate with experience
Please send over your CV to tom.walker@vividresourcing.com or call me on +32 (0) 3 318 00 74. As always, we are open to recommendations, so please feel free to pass this on to other suitable candidates.
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