Receptionist

Job Description We are looking for someone who can create a positive impression for both ISS and MBDA through confident customer engagement, efficient service delivery, and strong adherence to site processes and security procedures. You will take ownership of your daily tasks while escalating complex issues to the Workplace Manager when required. Key Responsibilities Provide a warm, helpful, and professional first point of contact for all callers and visitors. Answer incoming telephone calls, resolve queries, and ensure accurate information is provided; take clear messages and follow up where required. Meet and greet all visitors, including colleagues, managers, tenants, landlords, and members of the public, ensuring a friendly and efficient service. Maintain and manage the visitor sign-in process and ensure the daily visitor list is accurate and held at reception. Keep the reception area tidy, well presented, and up to date with all administrative tasks. Support hospitality activities, including preparing and managing 3–4 large conference/meeting rooms. Assist with monitoring and ordering office supplies and ensuring office equipment within reception is maintained. Follow client security procedures and ensure communication flows effectively with the onsite client and relevant teams. Professional and Personal Competencies/Qualifications Customer engagement experience is essential; dedicated reception experience is not required. Computer literate and able to follow established instructions and site processes. Confident working in a hospitality-focused setting and managing meeting rooms. Able to take ownership, stay proactive, and manage tasks independently. Communicates clearly and keeps the onsite client informed, meeting required standards. Naturally organised, reliable, and comfortable keeping busy in a small client-facing environment. Takes pride in the space and the service delivered, ensuring consistently high standards. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….