Positively promotes the brand • Represents the brand to the highest standard in their personal styling, grooming standards, demeanour and overall appearance• Confident in conveying to customers their knowledge of brand history, design process and our global omni channel business•Conducts themselves in line with company valuesAdapts well to change• Takes pride in the store in maintaining all aspects of silent-service, brand standards and store cleanlinessInquisitive and keeps up to date with company news Provides an elevated customer experience Delivers a personalised service experience using the Reiss Experience CIC philosophy, across all customer interactions and touch pointsPrioritises the customer making sure that they always feel appreciated and valuedDemonstrates they are an expert by inspiring and advising customers with all available products and services• Builds and nurtures customer relationships, creating a loyal customer base Shares in depth knowledge of product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers Meets targets and delivers expected results is aware of the store and their own individual targets and Pfs Delivers personal sales targets and KPisUses all tools and services available to achieve personal targets• Understand how the store and business makes and (loses) money• Understands what is required of them in their role and how they impact theirOUSINESS Maintains a safe andoperationally eficientstone environment • Adheres to all company policies and procedures• Follows Has procedures including how to minimise, resolve or report any potentiaCompletes all stock in and out processes accurately and to required deadlinesProtects the store from any potential of loss i.e. stock, financial or data•nows now to process all online order deadlinesFollows all operational and cash handling procedures correctly• Works with a sense of urgency, effectively balancing multiple requests and tasks andmeets deadlines Contributes toa high performing team Communicate effectively with other team membersTakes responsibility for their own development and completes required trainingResponds positively to feedback, seeing it as an opportunity to grow Understands how their behaviour can impact the team Supports other team members succeedContributes to a positive store environment is reliable, completing all task and requests as required Understands when to escalate an issue or difficult situation to ManagementContributes to a diverse and inclusive environmen’…
