Job Title: 24/7 NOC Engineer
Location: Newtownabbey, Belfast (Onsite – Network Operations Centre)
Employment Type: Full-time, Permanent
Security Clearance: Required (or eligibility to obtain)
Interview Process: 2-stage (via Microsoft Teams)
About the Role
We are looking for a 24/7 NOC Engineer to join a busy Network Operations Centre supporting critical IT and network infrastructure. You’ll work in a fast-paced operational environment, monitoring systems, responding to incidents, and ensuring high service availability for a diverse customer base.
This role is ideal for someone with entry-level IT or networking experience, or a recent graduate with CCNA or strong networking fundamentals, who is keen to build a long-term career in network operations.
Shift Pattern
- 4 days on (7:00am – 7:00pm), followed by 4 days off
- 4 nights on (7:00pm – 7:00am), followed by 4 days off
- Continuous rotating shift pattern
Key Responsibilities
- Act as the first point of escalation for customer incidents and service requests
- Log, manage, and resolve faults using an ITSM tool, aiming for first-time resolution where possible
- Work to defined SLAs and maintain regular communication with customers
- Monitor network performance and system health using network monitoring tools
- Troubleshoot and configure routers, switches, and related network devices
- Manage and investigate circuit faults across broadband and Ethernet services
- Coordinate with third-party suppliers and field engineers to resolve incidents
- Maintain accurate ticket updates and complete detailed shift handovers
What We’re Looking For
- Some experience in IT Support, Helpdesk, NOC, or Networking (graduates welcome)
- Basic understanding of networking concepts (CCNA or equivalent knowledge preferred)
- Strong troubleshooting and problem-solving skills
- Good communication skills with a customer-focused mindset
- Ability to work in a 24/7 shift environment
- Eligibility to obtain Security Clearance
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