Enterprise Architect ( Agentic IVR )

Experience

• Experience in enterprise architecture / solution design
• Proven experience in onsite client-facing roles in banking programs
• Hands-on delivery of IVR / Contact Center / Conversational AI transformations
• Experience with large-scale digital transformation in regulated environments
• Track record of engaging executive stakeholders and driving CX initiatives

Preferred Qualifications

• Experience working with Tier-1 banks or financial institutions
• Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents)
• Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect)
• Experience in multi-agent orchestration / agentic frameworks
• Familiarity with AI governance, risk management, and model validation frameworks

Certifications

• Google Cloud Professional Architect (Mandatory/Preferred)
• Google Professional Machine Learning Engineer
• Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent)
• TOGAF / Enterprise Architecture certifications

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